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The Telephone MOT course
Download information on the course
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A three section ecourse with 20 minutes of telephone coaching for £75 |
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- Do clients and colleagues complain that you are difficult to understand on the telephone?
- Do you speak too quickly or mumble?
- Are you giving a poor image of yourself or your company to potential clients?
- Do you answer the telephone in a positive, professional way?
- Does your voice mail or answerphone give a good impression?
- Is there a team member or employee who does not communicate with clients and customers in a positive way?
- Do you not have the time to train employees and team members in being more effective communicators on the telephone?
This cost-effective 3 session ecourse gives individuals, managers and businesses a practical course in all aspects of using
the telephone. Perfect for individuals who wish to make an impact on the telephone, managers who do not have the time to train
employees and for small business owners who wish to make a good impression.
The course includes:
- How to answer the phone to give a good impression.
- Tips on how to speak clearly so that people will engage with you.
- Feedback exercises from colleagues - how do you really come across on the telephone?
- Leaving messages - to other people and an answer phone so they can understand you - and call back!
- Your voice mail - does it give a good first impression to clients.
- Tips on how to listen to calls.
- A 20 minute telephone coaching course with Executive Voice
All for £75
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